Refunds and cancellation
You can try Under Seal before you subscribe, cancel without penalty at the end of any term, and you are never charged for a period in which we could not provide the service.
At a glance
| Situation | What happens |
|---|---|
| Before you subscribe | A free private evaluation (5 documents, 1 computer, 1 day) lets you test Under Seal on your own files first. |
| Cancel a monthly plan | Any time. It ends at the end of the month already paid for. No refund for the remainder of that month. |
| Cancel an annual plan, first 30 days of the first year | Refund of the annual fee, less the monthly rate for each month or part month that has started. |
| Cancel an annual plan after that | Give notice at least 30 days before the renewal date. The plan runs to the end of the contract year. No refund for unused months. |
| We cannot provide the service | Pro rata refund of prepaid fees for the rest of the term (see below). |
| Billing error or duplicate charge | Refunded in full. |
| Tax-season or other priced increase | Non-refundable once the period it covers has started. |
1. Cancelling
1.1 To cancel, email support@underseal.app from your billing contact. We confirm every cancellation in writing within one business day.
1.2 Monthly plans can be cancelled at any time and end at the end of the current month. You keep full use until then.
1.3 Annual plans renew each contract year. To stop a renewal, give notice at least 30 days before the renewal date. We remind you by email at least 45 days before each renewal.
1.4 After a plan ends, processing of new documents stops on each computer at its next check-in. Clean copies you have made, and your documents, stay on your computers. We hold no document content, so there is nothing to export or delete on our side; we delete your licence's usage counts 12 months after the plan ends, except billing records we must keep by law.
2. Refunds
2.1 First annual term. If you cancel an annual plan within 30 days of the start of its first contract year, we refund the annual fee less the monthly rate for each month, or part month, that has started. In practice, you pay as if you had been on monthly terms. This applies once per Customer, to the first annual term only.
2.2 When we cannot provide the service. If Under Seal does not perform substantially as described, and we cannot correct the problem within 30 days after you report it, you may end the affected plan and we refund the prepaid fees for the rest of the term, pro rata. The same applies if we end a plan for reasons other than your breach or non-payment.
2.3 Billing errors. If we charge you in error, charge twice, or charge after a confirmed cancellation took effect, we refund the amount in full.
2.4 No other refunds. Except as set out in this policy or required by law, fees paid are not refundable, including for unused documents in an allowance period, unused computer places, or a downgrade during a term.
2.5 Priced increases for a period (for example, a tax-season allowance increase) are non-refundable once that period has started.
2.6 Taxes are refunded in proportion to the fee refunded.
3. How refunds are paid
3.1 Refunds go to the original payment method through Stripe, normally within 10 business days of approval. Bank processing times vary. Where the original method cannot receive a refund, we pay by bank transfer.
3.2 If you believe a charge is wrong, please contact us first. We resolve billing questions promptly, and a chargeback can delay the outcome.
4. Changes to this policy
4.1 Changes apply from your next renewal, with at least 30 days' notice. A change never reduces a refund you are already entitled to.
This policy forms part of the Terms of Service. Last updated: 9 October 2026. Questions: support@underseal.app.